Privacy Policy

Perhentian Trans Holiday Sdn Bhd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our website, booking services, or communicating with our team.

1. Information We Collect
   • Identification Data: Full name, nationality, identification/passport number
   • Contact Data: Email address, phone number, hotel/accommodation details
   • Booking & Travel Data: Itinerary details, transportation preferences, ticket history
   • Payment Data: Partial or complete payment information (handled via secure third-party gateways)
   • Technical Data: IP address, device/browser type, location data (if you access our website)
   • Communication Data: Feedback, reviews, emails, phone call records, WhatsApp/text messages
2. How We Use Your Information
   • Process and manage bookings, ticketing, and transportation
   • Communicate important updates (e.g. delays, changes in schedule)
   • Improve customer service and operational efficiency
   • Comply with regulatory requirements and tourism authority audits
   • Send marketing emails or promotions (only if consent is given)
3. Data Sharing & Disclosure
   • Our operational team and transportation partners for fulfilling your bookings
   • Third-party payment processors to handle secure transactions
   • Regulatory authorities when required by law or tourism compliance
   • IT service providers who support our website and booking system (under strict confidentiality)
   We do not sell or rent your personal information to third parties.
4. Data Retention
   We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g. for financial or taxation purposes).
5. Your Rights
   You have the right to:
   • Request access to the personal data we hold about you
   • Correct inaccurate or outdated information
   • Withdraw consent for marketing communications
   • Request deletion of your personal data (subject to legal exceptions)
   To exercise any of these rights, contact us at enquiry@perhentiantrans.com
6. Cookies and Website Tracking
   Our website may use cookies to enhance user experience and gather analytics. You can control or disable cookies through your browser settings.
7. Data Security
   We implement reasonable technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, and disclosure.

Terms & Conditions

Please read these Terms & Conditions carefully before using the services provided by Perhentian Trans Holiday Sdn Bhd. By booking or using our services, you agree to be bound by the terms outlined below.

1. Bookings & Payments
   • All bookings must be confirmed via official channels: our website, authorized agents, or direct communication (email/WhatsApp).
   • Full or partial payment may be required to secure a booking. Payment instructions will be provided upon confirmation.
   • Booking confirmation is only valid once payment is received and acknowledged by our team.
   • Prices are subject to change without prior notice but will be honoured once payment is confirmed.
2. Cancellation, Amendments & Refunds – Purchased Ticket Policy
   • All purchased tickets are strictly non-refundable.
   • However, we understand plans can change — so don't worry! Your ticket is classified as an open ticket and remains valid for one (1) year from the original booking date.
   • You are allowed to amend your travel date at no extra cost, subject to availability.
   • You may also transfer the ticket to another person, provided that the change is made before the original departure date.
   • Amendments or name changes must be requested via official communication channels (email, WhatsApp, or phone) and must be confirmed by our team to be considered valid.
   • No amendments or transfers are allowed after the departure date has passed.
   • Weather-related disruptions or unforeseen circumstances (e.g. sea conditions, government orders) may result in delays or cancellations. In such cases, we will offer the next best available arrangement or issue a credit voucher.
3. Travel & Safety Responsibility
   • Passengers must arrive at the designated pick-up or departure point at least 30 minutes before the scheduled time.
   • We reserve the right to deny boarding to customers who are late, abusive, under the influence, or pose a safety risk to others.
   • Personal belongings are the responsibility of each customer. We are not liable for any loss, damage, or theft.
4. Tour & Transfer Services
   • We act as an operator or coordinator for various services including land transfers, boat transfers, and tours.
   • Some services may be operated by third-party partners. While we strive to work with trusted providers, we are not liable for acts or omissions of third parties.
   • We reserve the right to modify routes, schedules, or service components in response to operational needs or safety requirements.
5. Limitation of Liability
   • Our liability is limited to the amount paid for the service booked.
   • We are not responsible for indirect losses such as missed connections, hotel check-ins, or other related arrangements.
   • Force majeure events (such as natural disasters, public strikes, or government restrictions) may impact service delivery. We will do our best to assist, but we are not liable for such disruptions.
6. User Conduct
   • Customers are expected to behave respectfully to staff, guides, other guests, and the environment.
   • Any customer acting inappropriately may be denied service without refund.
7. Website Use
   • By using our website or making a booking online, you agree not to misuse or exploit our digital platforms.
   • All content on our website (logos, images, copy) remains the intellectual property of the company and may not be reused without permission.
8. Governing Law
   These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Service Delivery Policy

Perhentian Trans Holiday Sdn Bhd is committed to delivering tourism, transportation, and related services reliably, efficiently, and as scheduled.

1. Nature of Service
   • Land transportation (airport transfers, city shuttles, hotel pick-ups)
   • Boat transfers to and from Perhentian Islands
   • Tour coordination (snorkeling trips, day tours, etc.)
   • Booking and ticketing support
2. Service Delivery Process
   • Upon successful booking and payment confirmation, a service confirmation (ticket/voucher/WhatsApp message/email) will be issued.
   • Services are delivered on the scheduled date and time as agreed upon during booking.
   • For transportation and tours, customers must arrive at the designated pick-up point at least 30 minutes before departure.
   • Our team will coordinate with you via call, WhatsApp, or email for pre-arrival instructions, meeting points, and any last-minute updates.
3. Delivery Timeline
   • Instant services (e.g. boat ticket confirmation, WhatsApp instructions) are usually delivered within 24 hours after booking, or instantly for walk-in customers.
   • Pre-scheduled services (e.g. transfers, tours) are delivered on the confirmed travel date.
   • If service changes are required (e.g. weather disruption), we will notify you as early as possible and provide alternatives where available.
4. Customer Responsibilities
   • Customers must ensure the accuracy of the booking information (travel date, number of pax, contact number).
   • It is the customer’s responsibility to be at the correct location on time for service delivery.
   • Failure to show up or provide contactability may result in loss of service without refund.
5. Delays or Service Interruptions
   • In the event of weather disruptions, traffic congestion, or operational delays, we will make every reasonable effort to inform you and deliver the service as soon as possible.
   • We are not liable for delays caused by third-party providers, natural disasters, or force majeure circumstances beyond our control.